Frequently Asked Questions


Does FOND Bone Broth need to be refrigerated?

No! Our bone broth is now shelf stable. Our same recipes for years NOW approved to be sold without refrigeration! It is a beautiful intersection of time-honored tradition and modern technology. This means: No preservatives or even sneaky ones like added acids or celery salt. 

Why do you call it a “Tonic?”

Bone broth is good for you, but it is NOT always delicious, we take our flavor AND nutritional profiles one step further by infusing our bone broths with flavor combinations that nourish and delight.

What does FOND Mean?

FOND means foundation or base in French, and that’s a big part of why we’re here: to be the foundation of your culinary and nutritional life. We’re here to show you just how “good” good for you can taste!

How long does it last once opened?

Once it is opened, you have 4 - 7 days to use it. If you’re coming up on 7 days or are going to be heading out of town, pour the broth into an ice cube tray and freeze it. 

Why is FOND Now Organic Free Range?

Pasture raising chicken means volumes not only for the flavor and nutritional content of our bone broth but also for our impact on our land. It is SO important to our Founding Family. 

While FOND is experiencing rapid growth we have moved to an amazing Organic Certified Free Range Chicken source where chickens are raised on pasture AND in shelters for their protection. The chickens are never fed antibiotics, and only receive supplemental non-gmo organic feed. This is NOT your traditional Free Range chicken. 

When Will FOND Be Exclusively Pasture Raised Again?

We are working hard to get our Texas source for Regenerative Certified Organic Pasture Raised Chicken up to volume and are on track to be able to meet our growing demand with them in August of this year! 


What are the benefits of drinking bone broth?

Gut Healthy - Bone broths provide building blocks for the rapidly growing cells of the gut lining and is a precious resource for finding all of the valuable amino acids, collagen, gelatin and trace minerals your body craves.

Soothes Inflammation - Chicken bone broth has a soothing effect on any areas of inflammation in the gut and chicken bone broth is especially nourishing on the stomach and is the foundation of our bone broth tonic line.

Respiratory Health - Studies have proven that the amino acids produced when making chicken bone broth reduced inflammation in the respiratory system and improved digestion.

Superfood - There are dozens of nutrients found within bone broth, many of which can’t be obtained easily from other commonly eaten foods.

Promotes Healthy Bone Formation - Healthy bone formation requires “an adequate and constant supply of nutrients” as follows: calcium, protein, magnesium, phosphorus, vitamin D, potassium, zinc, manganese, copper, boron, iron, vitamin A, vitamin K, vitamin C, and the B vitamins.

Beautifying - Rich in collagen, bone broth aids in healthy and plump skin, the healthy growth of hair and nails and the remineralizing of teeth.

Weight Maintenance -  Bone broth is a good source of L-glutamine, an essential amino acid (building block of protein) necessary for the body and gut health. L-glutamine was found in studies to reduce the Firmicutes in the gut, therefore, aid in weight loss. Firmicutes are heavily linked with obesity. 


Is your shipping solution eco-friendly?

Yes! Every element of our packaging is biodegradable or recycle-friendly. As one example, we use hypoallergenic biodegradable cotton inserts in our shipping solution made from recycled blue jeans! Our shipping solution is safe for you and safe for your bone broth. We spent 8 months developing the PERFECT system to ensure your bone broth arrives to you beautifully and in one piece.

What do I do if part or all of my order is damaged?

We hand pack every order with care, but sometimes ship happens! We will HAPPILY refund any jars that arrive damaged or broken. Please email with pictures and your order number so we can promptly attend to your needs!

Customer Accounts

How Do I Login To My Account?

To login to your account to manage your subscription, please visit the Customer Login portal here:

Can I Request A New Password?

Yes! You can easily request a new password if you forget the one associated with your account. If you're having trouble, you can click on this link here:

What Else Can I Do In My Account

In your Customer Account you have several options you can see past orders under "Orders" you can manage subscriptions, even flavors and delivery intervals under "Subscription" and addresses under "Addresses". 


How do I manage my subscription?

By clicking on the link provided to you in your email. Can't find it? Look at the bottom of any communication regarding your subscription. 

What Can I Manage My Subscription?

In your Customer Account you can manage your subscriptions. You can edit the order frequency, the item flavor and number. 

How Long Do I Have To Do A Subscription For?

We require a 3 order minimum for subscriptions. You can do a 2 week, 4 week or 8 week order frequency. After you receive your subscription three times, you may cancel. 

Remember, you can always edit, skip or delay your subscription orders rather than cancelling them. 

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