Frequently Asked Questions

About FOND Bone Broth Tonics

Does FOND Bone Broth need to be refrigerated?

No! Our bone broth is now shelf stable. Our same recipes for years NOW approved to be sold without refrigeration! It is a beautiful intersection of time-honored tradition and modern technology. This means: No preservatives or even sneaky ones like added acids or celery salt. 

How is FOND shelf stable? What canning process is used?

FOND uses a state of the art canning mechanism called a retort. This is a canner that can vary in size from a catering cart to the length of a room! FOND is canned in glass jars because it is the most environmentally friendly way to produce, store and distribute our bone broth. It is a product without any added preservatives or unwanted acids, so it is pure in flavor and unmatched in quality!

Why do you call it a “Tonic?”

Bone broth is good for you, but it is NOT always delicious, we take our flavor AND nutritional profiles one step further by infusing our bone broths with flavor combinations that nourish and delight.

What does FOND Mean?

FOND means foundation or base in French, and that’s a big part of why we’re here: to be the foundation of your culinary and nutritional life. We’re here to show you just how “good” good for you can taste!

How long does it last once opened?

Once it is opened, you have 4 - 7 days to use it. If you’re coming up on 7 days or are going to be heading out of town, pour the broth into an ice cube tray and freeze it. 

Why is FOND Now Organic Free Range?

Pasture raising chicken means volumes not only for the flavor and nutritional content of our bone broth but also for our impact on our land. It is SO important to our Founding Family. 

While FOND is experiencing rapid growth we have moved to an amazing Organic Certified Free Range Chicken source where chickens are raised on pasture AND in shelters for their protection. The chickens are never fed antibiotics, and only receive supplemental non-gmo organic feed. This is NOT your traditional Free Range chicken. 

When Will FOND Be Exclusively Pasture Raised Again?

We are working hard to get our Texas source for Regenerative Certified Organic Pasture Raised Chicken up to volume and are on track to be able to meet our growing demand with them in August of this year! 

About Bone Broth

What are the benefits of drinking bone broth?


Gut Healthy - Bone broths provide building blocks for the rapidly growing cells of the gut lining and is a precious resource for finding all of the valuable amino acids, collagen, gelatin and trace minerals your body craves.

Soothes Inflammation - Chicken bone broth has a soothing effect on any areas of inflammation in the gut and chicken bone broth is especially nourishing on the stomach and is the foundation of our bone broth tonic line.

Respiratory Health - Studies have proven that the amino acids produced when making chicken bone broth reduced inflammation in the respiratory system and improved digestion.

Superfood - There are dozens of nutrients found within bone broth, many of which can’t be obtained easily from other commonly eaten foods.

Promotes Healthy Bone Formation - Healthy bone formation requires “an adequate and constant supply of nutrients” as follows: calcium, protein, magnesium, phosphorus, vitamin D, potassium, zinc, manganese, copper, boron, iron, vitamin A, vitamin K, vitamin C, and the B vitamins.

Beautifying - Rich in collagen, bone broth aids in healthy and plump skin, the healthy growth of hair and nails and the remineralizing of teeth.

Weight Maintenance -  Bone broth is a good source of L-glutamine, an essential amino acid (building block of protein) necessary for the body and gut health. L-glutamine was found in studies to reduce the Firmicutes in the gut, therefore, aid in weight loss. Firmicutes are heavily linked with obesity. 

Nutritional & Allergen Info

IS THERE ANY YEAST OR ADDITIVES IN FOND?

There is no yeast, additives, preservatives or artificial flavors in FOND!

Is there any other products made in the same facility that contain fish, shellfish, peanuts or tree nuts?

FOND is not made in a facility that processes any fish, shellfish, peanuts or tree nuts. There is an allergen program in place to ensure this will never happen, so no worries!

How many calories are in a serving? How much sodium is in a serving?

Per serving of FOND there are 25-35 calories.

There is anywhere from 230-290mg of sodium per serving of FOND Bone Broth. FOND uses Redmond's Real Salt, which is a USA made, high quality salt containing over 60 trace minerals, making each serving of FOND full of nourishment!

About Our Shipping Solution

Is your shipping solution eco-friendly?

Yes! 100%. Every element of our packaging is biodegradable or recycle-friendly. 

FOND uses protective packaging products that are made from pre-consumer (post-industrial), recycled material, creating a distinct eco-friendly advantage over other packaging solutions which are made from virgin resin. 

Shipping Questions & Concerns

Why is my order taking so long to get to me?

Due to the impact of COVID-19, and the increasing number of online orders nation-wide, some orders may be delayed or have longer shipping times than usual. Thank you for your understanding!

How can I track my order?

Once your order ships, you'll get a confirmation email letting you know it's on the way. That email will have a FedEx tracking number in it. Simply click the tracking number and you'll see exactly where your package is at all times!

UPS said my package was delivered, but it's not here! Where is it?

Thank you for bringing this to our attention. We absolutely understand how frustrating that is! Unfortunately sometimes this does happen. There are times that tracking shows as delivered but it doesn't get dropped off until the next day or so.

If you still haven't received the item in 2 business days please let me know and I can take the next steps.

My order arrived, and it's damaged. Can you help?

We hand pack every order with care, but sometimes ship happens! We will HAPPILY replace or refund any jars that arrive damaged or broken.

Please email orders@fondbonebroth.com with pictures of the damage, and your order number, so we can promptly attend to your needs!

Glass Jar Information

Do you have a jar recycling program? I have so many glass jars I don't know what to do with!

We do not have a jar recycling program, as it is just not a possibility with our process, the jars don't have reliable integrity to be used commercially again and again as they will explode. We chose glass packaging to eliminate waste by recycling. 

We recommend that our customers recycle their jars according to local guidelines, or repurpose the jars!

We've had customers make candles, hand soap dispensers, flower vases, and so many more things out of FOND jars!

Can I put my FOND jars in the dishwasher?

Yes you can! They are dishwasher safe. However the lids will not re-seal after dishwashing. The lids are also steel-coated, so after they've been in the dishwasher a few times, keep an eye out for any rust forming.

Customer Accounts

How Do I Login To My Account?

To login to your account to manage your subscription, please visit the Customer Login portal here: https://fondbonebroth.com/account/login

Can I Request A New Password?

Yes! You can easily request a new password if you forget the one associated with your account. If you're having trouble, you can click on this link here: https://fondbonebroth.com/account/login?view=recover

What Else Can I Do In My Account?

In your Customer Account you have several options you can see past orders under "Orders" you can manage subscriptions, even flavors and delivery intervals under "Subscription" and addresses under "Addresses". 

Subscription Questions

How do I manage my subscription?

By clicking on the link provided to you in your email. Can't find it? Look at the bottom of any communication from us regarding your subscription. 

What Can I Manage in My Subscription?

In your Customer Account you can manage your subscriptions. You can edit the order frequency, the item flavor and number. 

How Long Do I Have To Do A Subscription For?

We require a 3 order minimum for subscriptions. You can do a 2 week, 4 week or 8 week order frequency. After you receive your subscription three times, you may cancel. 


Remember, you can always edit, skip a shipment or delay your subscription orders rather than cancelling them. 

Need help editing your subscription? Reach out to us at orders@fondbonebroth.com

Have a specific subscription question?

Email us at orders@fondbonebroth.com with your question!

FOND Rewards Program

How Does the Rewards Program work?

When you log into your account, and go to our home page you'll see a little toggle on the bottom left hand side that says "Rewards". Click on that and it will give you all the information you need to see on your rewards points.

It will show you ways to earn points, ways to redeem points, and a link you can share with your friends!